Store Policies
Personalised items
Some of our products are customised or personalised specifically for you, which means they require special production time.
Production Time
Personalised items typically require 3–5 business days before dispatch.
Customer Responsibility
Please ensure that all information provided (names, spelling, colours, etc.) is correct when placing your order.
Craft Obsession HQ cannot be held responsible for mistakes submitted by the customer.
Returns
Because personalised items are made specifically for you, they cannot be returned or refunded unless:
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The item is faulty
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The item is different from what was ordered
Privacy & Safety
Craft Obsession HQ respects your privacy and is committed to protecting your personal information.
Information We Collect
When you place an order or contact us, we may collect the following information:
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Name
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Contact details
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Delivery address
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Email address
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Payment information
How We Use Your Information
Your information is used to:
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Process and fulfil orders
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Communicate with you about your order
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Provide customer support
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Improve our services
Sharing of Information
Your information will never be sold or shared with third parties except where necessary to process your order (for example, courier companies).
Data Security
We take reasonable measures to protect your personal information from misuse, loss, or unauthorised access.
Wholesale Inquiries
Craft Obsession HQ welcomes bulk and wholesale orders for businesses, events, and crafters.
Production Time
Bulk or large orders may require additional processing or production time. Estimated timelines will be confirmed once your order has been reviewed.
Payment
Bulk orders may require:
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Full payment upfront, or
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A deposit to confirm the order, for pre-order items, with the balance payable before dispatch.
Order Changes
Once production of bulk or custom orders has begun, changes or cancellations may not be possible.
Returns & Refunds
Bulk orders and customised items are non-refundable, unless items are received damaged or incorrect.
Quality & Variations
Some craft supplies and handmade items may have slight variations in colour, finish, or appearance, which are normal and not considered defects.
Payment Methods
- Credit / Debit Cards
- Offline Payments (EFT)